Refund policy
Return / Refund / Exchange
You can take advantage of our 30-day return policy for any unused and unworn items towards plating defects only-no questions asked. simply contact us at teamsterlyn@gmail.com, and we'll gladly assist you!
Please note that all our products are handcrafted, and no two pieces are exactly the same. Therefore, slight variations, especially in plating color, may be observed in the product you receive.
Just in case if order is placed and we don't have the stock, sterlyn reserves all right to cancel the order and refund money if its prepaid order.
1. If you believe the packaging shows signs of tampering or damage before delivery, kindly decline acceptance of the package. Email us the unboxing/ unpackaging video with 2-3 images within 24 hours of delivery, and we'll send a replacement at no additional cost.
2. If the product you received is damaged or missing, provide us with the unboxing/ unpackaging video and 2-3 images within 24 hours of delivery to teamsterlyn@gmail.com. We will promptly dispatch a new replacement at no extra cost. Claims of non-receipt will not be entertained once the product is received.
Note: Once we receive the damaged product in our warehouse, rest assured that your exchange will be promptly initiated. The exchange process may take some time, so please allow 8 to 10 days for a replacement to be delivered.
ORDER CANCELLATION POLICY:
If you wish to cancel an order, email us within 24 hours. If the order has already been shipped, please decline the shipment upon delivery attempt by the courier company, and in such cases, there is a fee of INR 200 that needs to be paid by customer; the same shall be deducted from the prepaid amount.
POINTS TO NOTE:
- Notify us of returns or exchanges within 24 hours.
- All items must be unused for exchanges or returns.
- Keep all original packaging intact for returns/exchanges.
- COD orders will be refunded via store credit.
- All Communications need to be done only via email at support@minkjaere.com